General Terms and Conditions for the KlimaTicket Ö Armed Forces/Civil Service/Voluntary Service

1.1.The following Terms & Conditions (hereinafter referred to as "GTC") are part of every agreement for the issue of a Klimaticket Ö to the Austrian Armed Forces/Civil Service/Voluntary Service concluded between the Republic of Austria (Federal Ministry for Climate Protection, Environment, Energy, Mobility, Innovation and Technology, hereinafter referred to as "the Federal Government"), represented by One Mobility Ticketing GmbH, and the individual military/civil service member/volunteer.

1.2.With the purchase of the Klimaticket Ö Armed Forces/Civil Service/Voluntary Service (hereinafter referred to as "Ticket"), no contract of carriage is concluded between the Federal Government and the holder of the Ticket. The contract of carriage is concluded exclusively between the holder of the Ticket and the respective transport company which offers the specific transport service used.

1.3.In the event of any planned amendment to these terms and conditions to the disadvantage of the holder of the Ticket, written information will be sent to the holder of the Ticket by letter or e-mail approximately two months in advance. Any objections to these amendments must be made in writing by letter or via the contact form at www.klimaticket.at/konktakt by the stated effective date of the General Terms & Conditions, else these amendments are deemed to be accepted. The notice of amendment states the date when the amendments to the General Terms & Conditions will come into effect and provisions that these changes shall automatically come into effect if there are no objections raised by this date. In the event of an objection, the contract can be terminated with immediate effect free of charge. In this case, the Ticket must be handed in at a service centre and the return confirmed by receipt.

3.1.The following categories of the Klimaticket Ö are available:

• Klimaticket Ö Armed Forces
• Klimaticket Ö Civil Service
• KlimaTicket Ö Voluntary Service

8.3.The company which issues the Ticket is not necessarily also the respective carrier. The Federal Government, One Mobility GmbH and One Mobility Ticketing GmbH are under no obligation to the holder of the ticket to provision, carry out or manage any transport services. The provision, implementation and management of transport services is therefore exclusively the responsibility of the respective transport company that offers the specific transport service in its sole authority and liability. The contract of carriage is concluded exclusively between the holder of the Ticket and the respective transport company and no agreement is entered into by the Federal Government, One Mobility GmbH or One Ticketing GmbH.

9.1.In any case, the following information must be provided when obtaining the Ticket from a service centre:

• the first name and last name of the ticket holder
• the date of birth of the ticket holder
• the ticket holder’s address
• the start of validity
• photo of the ticket holder

9.2.In addition to this information, the authorization document valid for the respective customer group must also be presented when the ticket is issued

• For the Klimaticket Ö Armed Forces, the certificate "provisional_replacement_military service ID", military service ID card or conscription order, in combination with the information leaflet on the Klimaticket Ö Armed Forces
• For the Klimaticket Ö Civil Service, the certificate "Assignment Notice", "Notice of Assessment" or civil service card
• For the KlimaTicket Ö Voluntary Service, written confirmation of active voluntary service from the relevant Organization.

9.3.The personal information must be checked for accuracy by the customer before issuance is concluded.

9.4.The contract for the receipt of the Ticket is legally valid between the holder of the Ticket and the Federal Government as soon as the ticket issue is accepted by the service centre through the direct technical recording of all contract data (direct contract conclusion on site). The prerequisite is the fulfilment of all the conditions mentioned in point 9..

12.1.In the event of loss or theft of the Ticket in credit card format, notification must be made to the competent authority and the loss reported immediately in person to a service centre, by telephone on 0800 24 00 50 or by using the contact form at www.klimaticket.at/kontakt. The Ticket is blocked as soon as the notification has been processed. As soon as the notification is made, the holder of the Ticket is released from the risk of abuse. A provisional Ticket is issued at the service centres and a replacement Ticket are ordered against payment of the replacement service fee (see Appendix 3).

In the event of loss of the Ticket by post, the holder of the Ticket will receive a replacement Ticket free of charge, provided that the holder of the Ticket has reported the loss within six weeks of issue in person to a service centre, by telephone under 0800 24 00 50 or by using the contact form at www.klimaticket.at/kontakt. A provisional Ticket will be issued free of charge for use until the replacement Ticket is delivered. If the loss of the ticket is reported only after the expiry of the six-week period, the replacement fee (see Appendix 3) must be paid for the issue of a replacement Ticket.

13.2.The Ticket is invalid if

• the use does not comply with the present General Terms and Conditions, in particular if the validity period of the Ticket has already expired or the Ticket category of a customer group is used without the proper authorization requirements
• the identity of the passenger does not match that on the Ticket
• the content has been manipulated, e.g. change of date or photo
• the Ticket cannot be checked for validity due to its condition
• The Ticket has lost its validity due to non-commencement or premature termination of the basic military service, voluntary conscription, training service, civil service or voluntary service

14.1.In the event of non-commencement or premature termination of the basic military service, voluntary conscription, training service, civil service or voluntary service, the Klimaticket Ö Armed Forces/Civil Service/Voluntary Service is blocked and loses its validity.

14.2.The Ticket in the form of a check card must be returned within one week after the non-commencement or premature termination of military service in the assigned barracks or at a service station, by civil service providers at the civil service agency or at a service station and by voluntary service providers at a service station.

14.3.If the return of the Ticket in the form of a check card to the designated places is not confirmed within one week, a letter is sent to the holder of the Ticket, with which a grace period for the return is set, otherwise a payment fee (see Appendix 3) for the use of the Ticket until the end of validity, which is printed on the ticket, becomes due.

16.1.Two months before the expiry of the validity period, the holder of the Ticket will be sent a written invitation by letter or e-mail for renewal of the contract, which contains an offer for a Klimaticket Ö Classic/Youth/Senior/Special. If the total amount for the new ticket is paid within the period of payment specified in the invitation letter for the renewal of the contract, the contract for the new ticket is automatically concluded for a period of twelve months. If payment is not made in time, no new contract will be concluded.

18.2.In the event of a change of name, the ticket will be changed without effect on its validity after the holder of the Ticket has submitted proof to a service centre. A replacement fee (see Appendix 3) will be charged for this.

19.1.All participating transport companies and associations accept the Ticket, irrespective of the place of issue, as proof of entitlement to the transport services provided by the transport company and used by the passenger. The issuing agency being a transport company or association or One Mobility Ticketing GmbH or the Federal Government does not therefore provide the transport service in connection with the Ticket, rather the transport service can be provided exclusively by the respective transport company. The transport service is provided, carried out and managed exclusively by the respective transport companies and the transport contract is concluded exclusively between the holder of the Ticket and the respective transport company. The respective transport company, whose transport service is used by the holder of the Ticket, is solely and exclusively liable for all consequences or damages resulting from or related to the transport service. Any liability of the Federal Government, One Mobility GmbH or One Mobility Ticketing GmbH toward holders of the Ticket in connection with the transport service or the resulting consequences or damages is explicitly excluded.

19.2.The holder of the Ticket is liable for damages which are caused by incorrect information provided during the issuance of a Ticket.

19.3.If incorrect information is intentionally provided during the issuance of a Ticket, or if it is misused, the holder of the Ticket can be permanently excluded from the use of the Ticket. In addition, criminal charges can be pressed in these cases.

19.4.The Federal Government reserves the right to exclude the holder of the ticket from the use of the ticket and/or to file a criminal complaint in the event of counterfeiting and misuse, for example when the ticket is passed on to third parties. In addition, inspections may lead to complaints in accordance with the conditions of carriage of transport association companies and transport companies.

20.2.For contracts between the holder of the Ticket and the Federal Government, Austrian law applies, with the exception of the referral rules of international private law and the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction is Vienna, except in the event of a consumer business according to § 1 Consumer Protection Act (KSchG), BGBl No. 140/1979 idgF, where the Consumer Protection Act provides for a different jurisdiction for legal disputes in connection with the present General Terms and Conditions.