June is Pride Month. A month that stands for more diversity, equality and humanity for ALL. The KlimaTicket sets a sign for more visibility of the LGBTQIA+ community in public spaces and makes the ticket now as colorful as our society. All those who buy a new KlimaTicket Ö as of June will receive their ticket in the limited Pride edition - as long as there is enough supply.
The KlimaTicket Ö really offers something to everyone - namely everything: All public transport in Austria with a single ticket. Simple and inexpensive. A valuable contribution to the climate of our planet.
What is KlimaTicket Ö?
The KlimaTicket Ö allows you to use all scheduled services (public and private rail, city and public transport) in a specific area for a year: regional, cross-regional and nationwide. It cannot be used on touristic offers like Waldviertelbahn, Wachaubahn, Schneeberbahn, Schafbergbahn, etc.
As an additional offer to the KlimaTicket Ö, there is also the possibility to buy regional KlimaTickets. The responsibility for the implementation and design of regional KlimaTickets lies with the respective federal state.
The KlimaTicket Ö is more than just your ticket for all public transport. It is also the ticket with which we aim to reach the Paris climate goals together. Public transport is the climate-friendly alternative to motorized individual transport.
The more you participate, the better it is for the climate. That is why the KlimaTicket Ö is uncomplicated and affordable.
In addition to the KlimaTicket Ö, public transport is being bolstered by many other measures: Modernization and continuous expansion to ensure climate-friendly public transport.
In addition to the further expansion of major transport routes, the government program has allocated billions in funds for the further development of local and regional transport, especially in conurbations, and stations are being expanded into "mobility hubs". The Federal
Government is investing in a progressively more dense and comfortable public transport service offering in local, regional and long-distance transport.
With the inexpensive KlimaTicket Ö, all those who commute or travel in Austria can benefit from these investments in the climate-friendly future of the country.
How much does KlimaTicket Ö cost?
The KlimaTicket Ö costs € 1.095.
Travellers aged 25 or younger, or 65 and older and disabled travellers pay € 821.
|KlimaTicket Ö Classic||€ 1.095|
Youth/ Senior/ Special
|KlimaTicket Ö Family||€ 1.205/ € 931
(Classic Family/ Youth, Senior, Special Family)
The KlimaTicket Ö is valid for a whole year from a date oft he purchaser’s choice and can be purchased a maximum of one month in advance.
Railway companies also offer special packages for seat reservations or first class upgrades.
Where is the KlimaTicket Ö on sale?
You can purchase KlimaTicket Ö online.
Or directly at the service centres of all distribution partners.
To purchase the KlimaTicket Ö at a service centre you need the following documents:
- Proof of age (KlimaTicket Youth/ Senior)
- Authorization document (KlimaTicket Special)
- Military service ID, provisional replacement military service ID or call-up order, each in conjunction with the info sheet for the Austrian Armed Forces Climate Ticket (Austrian Armed Forces Climate Ticket)
- Notification of assignment, notification of determination or community service card (KlimaTicket Ö community service)
Please note that when purchasing online, the earliest possible start of validity of your KlimaTicket Ö is 15 days after purchase. When purchasing at a service centre, this deadline does not apply and the validity start date can already be the purchase date. In both cases, however, the KlimaTicket Ö can be purchased a maximum of one month in advance.
How and when can I renew my Klimaticket Ö?
Your current customer data is particularly important so that we can provide you reliably with the notice of your renewal of the KlimaTicket Ö. Therefore, please notify us of any data changes immediately using the contact form on klimaticket.at/kontakt, in person at a service point or online independently in your customer account.
Two months before your KlimaTicket Ö expires, we will send you an invitation to renew your ticket by letter. The procedure for renewing your KlimaTicket Ö depends on the payment method you chose when purchasing it:
SEPA direct debit mandate
If you bought the previous ticket by SEPA direct debit mandate, you can relax. The SEPA mandate remains in place and we will debit the ticket fee for the new KlimaTicket Ö as usual.
If you bought the previous ticket by one-time payment, simply pay for your new KlimaTicket Ö by the end of the payment date in your KlimaTicket Ö renewal letter using the payment slip, online in your customer account under "My cards" and "Renew card" or at our service points.
As soon as we have received your payment or the objection period has expired, you will receive a booking confirmation and - if requested - the invoice by e-mail. If the payment is made on time, we will send you your new KlimaTicket Ö in time before it starts to be valid.
If you want to change your payment method for your new KlimaTicket Ö, you can read more about it in our FAQs.
Where is the KlimaTicket Ö NOT valid?
The KlimaTicket has made a major contribution to sustainable, simple and affordable mobility. Unfortunately, there are regional exceptions where your KlimaTicket is not currently accepted. So that you can quickly get an overview, we have created this map for you. With one click, everything at your fingertips.
Which passenger rights apply to the KlimaTicket Ö?
In the event of train cancellations or delays, KlimaTicket Ö customers may be entitled to compensation in accordance with EU Regulation No. 1371/2007, the Railway Transportation and Passenger Rights Act as well as the General Terms and Conditions for the purchase of the KlimaTicket Ö.
Holders of a valid Ticket are entitled to compensation if the railway companies used by them, except for city traffic and non-networked side-trains, repeatedly suffer delays or cancellations during the validity period of the Ticket.
If the punctuality level of a railway company is within one month of the validity of the Ticket is below 93%, then the holder of the Ticket is entitled to compensation once a year after the end of the validity period, amounting to 10% of the basic compensation calculated for one month for the respective railway company. The punctuality level of the individual railway companies is published on their websites.
The basic compensation shall be at least the ticket price less the price shares for carriage by road, in urban and non-networked side trains. The maximum annual compensation amount is 10% of the basic compensation. Refunds below four euros may be excluded from payment.
The handling of any claims for compensation shall be the responsibility of the railway companies concerned, and the arrangements for payment of the compensation shall therefore be laid down in the conditions of carriage of the railway companies concerned.
At present, registration for passenger compensation is only possible with the ÖBB. Please note that registration for the compensation procedure is only possible if you have given your consent to the transfer of data for passenger compensation. You can give your consent directly in your KlimaTicket Ö customer account under "My Tickets" by marking the checkbox. Once the data transfer regulations have been activated, a registration can be made under oebb.at/fahrgastrechte.
Frequently asked questions
Why is there a KlimaTicket Ö Limited Edition "Pride"?
June is Pride Month. A month that stands for diversity, humanity and equality. The KlimaTicket sets a sign for more visibility of the LQBTQIA+ community and expresses solidarity for the rights and full equality of LQBTQIA+ people.
Who gets the KlimaTicket Ö Limited Edition "Pride" and how long is the Limited Edition available?
The KlimaTicket Ö Limited Edition is available as long as supplies last for everyone who buys a KlimaTicket Ö starting in June 2023 - both at a service centre and in the KlimaTicket Shop. There is no selection option for the card design, but the Limited Edition is issued with every purchase while stocks last. As soon as the Limited Edition is no longer in stock, the regular ticket design will be used again.
How can I claim compensation according to my rights as a passenger?
In the event of train cancellations or delays, KlimaTicket customers are entitled to compensation in accordance with EU Regulation No 1371/2007, the Railway Transport and Passenger Rights Act and the General Terms and Conditions for the purchase of the Klimaticket Ö. Any due compensation is calculated according to the regulations of the affected transport company. The handling of any claims for compensation shall be the responsibility of the affected transport company itself. In order to claim your compensation from the transport company concerned, we require your consent to the forwarding of your contact and contract data. The submission of such consent is expected to be possible in your customer account from the end of May 2022. Any claims for compensation shall be retained until then.
I am unable to register with the participating rail companies and I receive the error message: No KlimaTicket can be found for the entered data. What can I do?
In order to be able to assert passenger rights against the participating railway companies, it is necessary that you as the affected party consent to the transfer of your data.
Your consent can be given directly in your KlimaTicket Ö account. Click the arrow in the upper-right corner, and then click My Tickets. You can give your consent at the bottom of the page. Registration with the participating railway companies will then be possible from the next day. If you do not have a KlimaTicket Ö account, please contact KlimaTicket Ö Customer Service at www.klimaticket.at/kontakt.
What is the KlimaMonat?
With the KlimaMonat, all those who purchased a KlimaTicket Ö before July 1, 2022, will receive an additional month of validity as a gift if the ticket is renewed until 30 June 2023. You can then use all of Austria's participating public transport systems for 13 months with a single ticket for the same price!
With the KlimaTicket Ö you can travel all over Austria for € 1,095 a year with all participating public transport companies. The thirteenth month thus equals savings of just over € 91. With the discounted tickets for young people, senior citizens and people with disabilities available for € 821, the KlimaMonat brings savings of just over € 68. With the nationwide KlimaTicket Familie available for € 1,205, savings amount to just over € 100.
Why are not all railway companies participating?
The compensation basis table above shows the price shares per railway company. ÖBB holds the largest share of the price and the shares of the other companies are too small, so that reimbursement amounts of less than four euros can be excluded from a payment. This is also regulated in the Passenger Rights Act.
I cancelled my KlimaTicket Ö during the year. Am I still entitled to compensation?
Yes, however, only the full months in which your KlimaTicket Ö was valid will be considered.
Why can't I prove my KlimaTicket Ö on my mobile phone?
A temporary provisional KlimaTicket Ö is issued at the time of purchase - it can be proven on paper or via a PDF on the smartphone. Afterwards, the KlimaTicket Ö must be carried in cheque card form. We are working intensively on a way to make the KlimaTicket Ö verifiable on the smartphone during the entire period of validity.
Different requirements have to be fulfilled: To prevent misuse, it must be ensured that a KimaTicket Ö is only displayed on a maximum of one end device at a time and can be deactivated in the event of theft or loss. The digital ticket, such as the Wiener Linien or ÖBB have, is only recognised by the respective company. In contrast to these existing solutions, however, a digital KlimaTicket Ö must be able to be validated not only by one company, but by over 100 operators between Lake Neusiedl and Lake Constance. Otherwise, it would clearly contradict the idea of the KlimaTicket Ö if a product for all public transport would require a separate app for each transport operator. We are confident that we will be able to present a "digital KlimaTicket Ö" to our customers in the course of 2023!
How and when can I renew my KlimaTicket?
First of all, we have to consider how the ticket was purchased before.
If the previous ticket was purchased by one-time payment, then until 20 September 2022 simply renew your KlimaTicket Ö online, by payment slip that you received by letter or at our service points. This way, we can guarantee that you can hold your ticket in your hands in time. If you renew your ticket by 30 June 2023, you will get a 13th KlimaMonat for free!
SEPA direct debit mandate
If the previous ticket was purchased by SEPA direct debit mandate, then feel very comfortable. The SEPA mandate remains in place and we will debit the ticket fee for the new KlimaTicket Ö as usual. The debit will be made in 13 equal monthly installments within the first five working days of each calendar month. If you renew your ticket by 30 June 2023, you will receive a 13th KlimaMonat for free! If the ticket is not to be renewed, then a written objection must be made by the deadline stated in the reminder letter, either by mail or by using the contact form at klimaticket.at/kontakt.
Once we have received your payment and the renewal has been completed, you will receive the invoice by email.
How can I switch to a monthly payment when renewing the KlimaTicket?
Click on "Renew card" in your customer account under "My cards" and tick "Installment payment" in the booking process. Or buy your new KlimaTicket Ö online at https://shop.klimaticket.at/de/ticket or at any service point. Select the validity start date of your new KlimaTicket Ö in such a way that it continues along with your previous KlimaTicket Ö.
How can I switch to a one-off payment when renewing the KlimaTicket?
Click on "Renew card" in your customer account under "My cards" and tick "One-off payment" in the booking process. Or disagree with the contract renewal within the objection period and buy a new KlimaTicket Ö by one-time payment. Select the validity start date of your new KlimaTicket Ö in such a way that it continues along with your previous KlimaTicket Ö.
How can I cancel my KlimaTicket Ö?
During the period of validity, you can cancel your KlimaTicket Ö from the seventh month of validity without providing reasons. For an effective cancellation, the signed cancellation document and evidential return of the ticket to a service point is required. A cancellation fee of one month's worth will be charged; this is one-twelfth of the purchase price. In the case of SEPA direct debit, the cancellation fee will still be debited. In the case of a one-off payment, the monthly amounts for each month of validity not commenced will be transferred minus the termination fee.
If there are certain reasons, the ticket can be cancelled during the validity period without a cancellation fee. You hand in your KlimaTicket Ö together with the signed cancellation document to a service center within four weeks after the reason for cancellation has arisen. This is
- in case of moving from Austria to a foreign country by proving the new address abroad
- in the event of illness over a period of three months or more by means of a medical certificate
- in the event of unemployment by means of proof of an unemployment certificate
- in case of your death
How can I cancel my KlimaTicket Ö after expiration?
If you do not want to renew your KlimaTicket Ö after the expiration of the validity period and you bought your KlimaTicket Ö by SEPA mandate, send us your written objection within the objection period in your letter for the renewal of the KlimaTicket Ö by mail to KlimaTicket Kundenservice, Postfach 100, 1020 Vienna or by using the contact form on klimaticket.at/kontakt. If you bought it by one-time payment, do not pay in the payment slip.
What do I do if my KlimaTicket Ö is stolen or lost?
If you have lost your KlimaTicket Ö, report the loss together with the loss claim immediately to a service center, by phone at 0800 24 00 50 or via contact form so that we can disable your ticket. Subsequently, you will need a replacement ticket. For this you need to report the loss to the proper government agency (e.g. municipal office or magistrate). You can find more information about the proper government agency on this website. Upon presentation of the claim of loss and after payment of the replacement fee in the amount of € 10.- at a service center, a new provisional ticket will be issued to you and a replacement ticket will be ordered, which will be sent to you by postal service.
If your KlimaTicket Ö has been stolen, you will need to file a theft report with the police for a replacement ticket to be issued. Otherwise, the process is the same as in case of loss of the KlimaTicket Ö.
Can I take my bicycle with me for free?
A generally free carry-on option is not yet planned.
The transport of bicycles is handled differently by transport associations and transport companies (e.g. at certain times of day, in certain means of transport, with prior reservation, paid or free of charge). We are working on finding a solution that treats KlimaTicket Ö customers in the same way as the owners of other annual tickets in relation to bicycle transport with the respective transport company.
Operator KlimaTicket Ö KlimaTicket regional ÖBB x x Westbahn x x Kärntner Linien x x OÖVV x x SVV ÖBB local trains, Salzburg AG trolleybus, Albus Salzburg Verkehrsbetrieb GmbH, Regionalbus ÖBB local trains, Salzburg AG trolleybus, Albus Salzburg Verkehrsbetrieb GmbH, Regionalbus Verbund Linie
GKB lines without restrictions
Rail line Gleisdorf - Weiz of the Steiermarkbahn
GKB and Steiermarkbahn railway lines without restrictions, ÖBB railway lines with restricted travel times
Not on regional bus and city transport
VMOBIL x x VOR Underground and ÖBB local trains with bicycle symbol within Vienna
Underground and ÖBB local trains with bicycle symbol within Vienna
VVT Regional buses except for individual lines Regional buses except for individual lines
X = no free transport
As of January 2022. Subject to change without notice. No guarantee of completeness.
Can I take my dog with me for free?
Travelling with dogs is handled differently by the various tariff partners and lies within the regulations of the respective company.
Operator KlimaTicket Ö KlimaTicket regional ÖBB x x Westbahn x x Kärntner Linien x x OÖVV except on regional bus and rail transport including the zones of Linz, Wels and Steyr. This does not apply to long-distance rail transport (InterCity-Express, lnterCity, EuroCity, EuroNight, D-Zug, Railjet, Railjet Express, Nightjet and Westbahn) except on regional bus and rail transport including the zones of Linz, Wels and Steyr. This does not apply to long-distance rail transport (InterCity-Express, lnterCity, EuroCity, EuroNight, D-Zug, Railjet, Railjet Express, Nightjet and Westbahn) SVV all regional lines all regional lines Verbund Linie x x VMOBIL x x VOR Underground, WLB, NÖVOG, Raaberbahn, regionalbus
Not on ÖBB local trains
Underground, WLB, NÖVOG, Raaberbahn, regional bus, ÖBB local trains VVT Train, bus and tram within the area of the transportation association
Train, bus and tram within the area of the transportation association
X = no free transport
As of January 2022. Subject to change without notice. No guarantee of completeness.
Wouldn't it be more important to invest in improving infrastructure?
The KlimaTicket Ö is only one of the building blocks to strengthen public transport.
The Federal Government is also making massive investments in the expansion and modernization of transport infrastructures. The Federal Government is investing in a progressively more dense and comfortable public transport service offering in both local and regional transport. And long-distance transport as well, of course. In addition to the KlimaTicket Ö and the expansion of the infrastructure, digitization is an essential component in making public transport even more attractive.
The Federal Government is working together with the federal states, transport associations and public transport companies to strengthen tariff- and sales-related innovations and to make them available throughout Austria using synergy potentials between transport networks and transport companies.
Can the employer provide the employee with the KlimaTicket Ö tax-free as a "job ticket"?
The employer can provide the employee with the KlimaTicket Ö tax-free or reimburse the corresponding costs tax-free. For further information, please refer to the homepage of the responsible Federal Ministry of Finance or the homepage of the Chamber of Commerce.
If an invoice is to be issued to a company instead of the employee, such a request should be made by the employee to the KlimaTicket customer service and not by the company.
What are the requirements for the KlimaTicket Spezial?
The KlimaTicket Ö Spezial is available to: People with disabilities, if their Austrian Disability Pass contains a degree of disability of at least 70% or otherwise states that the holder of the pass can claim the reduced fare according to the Federal Disability Act, or Persons with a valid Veteran's Disability ID. Persons with Victim ID cards under the Victims Welfare Act and severely injured persons according to the Austrian Heeresversorgungsgesetz. Upon presentation of the authorization document, one assistance person and/ or one assistance dog will be transported free of charge, provided that the person to be accompanied is in possession of a valid ticket.
For which time period can the youth reduction be obtained at age 26?
The decisive factor is the age one day before the start of validity of the ticket. For example, if you turn 26 years old on 23 March 2022, then you can purchase a ticket with a start of validity on or before 22 March 2022 at the reduced price.
How can the KlimaTicket be paid for?
The KlimaTicket can be paid for in monthly instalments (without surcharge) or the full amount (currently € 1.095 without discount or € 821 with discount) can be paid at the time of purchase. In the case of monthly debit, the first 2 monthly instalments must be paid immediately at the time of ordering. The balance is debited from the third month of validity by means of a SEPA direct debit in 10 equal monthly instalments within the first five working days of each calendar month.
Can I cancel my existing travel cards (e.g. annual ticket) prematurely when purchasing a KlimaTicket Ö?
The owners of personalized travel cards (e.g. annual card of a rail network or the OBB) can rest assured. The cancellation of existing travel cards at improved conditions for the purchase of the KlimaTicket has been agreed with all associations or transport companies (discount cards such as the OBB Vorteilscard are not covered by this agreement). For most companies, the time of transition is a specific day of the month (for example, the first or last day of the month). For details of the transfer arrangements, please contact the carrier that issued the annual ticket.
Who can travel with the KlimaTicket Ö Family?
In combination with the KlimaTicket Ö Classic, KlimaTicket Ö Jugend, KlimaTicket Ö Senior and the KlimaTicket Ö Spezial, you can take up to four children between the ages of six and 15 with you for a one-time family addition of € 110 per year. If several ticket holders travel together with up to four children, a KlimaTicket Ö with family addition is valid. These children do not have to be related to you, they do not have to be declared at the time of purchase and they also do not have to be the identical children on every trip. Therefore, a family certificate is not required. The children do not receive their own card and therefore, if they are traveling alone, they need a valid ticket from the particular transport company. As before, children from 0 to 5 years of age travel free of charge - in accordance with the regulations of the relevant transport company. Co-travelers over 15 years of age require their own travel authorization (KlimaTicket, one-way ticket, ...).
Can I use Nightjet trains or travel abroad with the KlimaTicket Ö?
Holders of an KlimaTicket Ö can also travel in the Nightjet day coach within Austria without an additional ticket. A place on the day coach, couchette or sleeper cabin can be booked against a fee.
The KlimaTicket Ö is valid for all journeys within Austria. When travelling abroad the KlimaTicket Ö is valid up to the joint station abroad respectively the national border or on permitted routes abroad according to appendix 2 of the GTC of purchase for the KlimaTicket Ö. You need to buy a ticket for the foreign share of your journey.
What happens in accompanying scientific research?
In the accompanying research, we would like to know how often and on which routes the ticket is used by different customer groups. Additional surveys are required for this purpose. The accompanying research team infas/Triconsult/Motiontag was commissioned to carry out the task. This team brings specialist experience in mobility studies. In this way, we can reliably learn how the ticket is used and how satisfied the users are with the offer. Participation is voluntary. You can give us your consent to participate as part of the purchase process or at https://www.infas.at/anmeldung. You can find out more about accompanying research at https://www.infas.at/klimaticket/.
What happens if I have forgotten my KlimaTicket Ö?
In this case, you are basically travelling without a valid ticket and the regulations of the respective transport company for travelling without a valid ticket apply. This may result in the issuing of an additional fare demand or you have the option of purchasing a standard single ticket, which can be submitted for reimbursement with proof of possession of a KlimaTicket Ö. Please inform yourself about the consequences and the concrete procedure at the respective transport company.