In the event of train cancellations or delays, KlimaTicket customers are entitled to compensation in accordance with EU Regulation No 1371/2007, the Railway Transport and Passenger Rights Act and the General Terms and Conditions for the purchase of the Klimaticket Ö. Any due compensation is calculated according to the regulations of the affected transport company. The handling of any claims for compensation shall be the responsibility of the affected transport company itself. In order to claim your compensation from the transport company concerned, we require your consent to the forwarding of your contact and contract data. The submission of such consent is expected to be possible in your customer account from the end of May 2022. Any claims for compensation shall be retained until then.

In order to be able to assert passenger rights against the participating railway companies, it is necessary that you as the affected party consent to the transfer of your data.
Your consent can be given directly in your KlimaTicket Ö account. Click the arrow in the upper-right corner, and then click My Tickets. You can give your consent at the bottom of the page. Registration with the participating railway companies will then be possible from the next day. If you do not have a KlimaTicket Ö account, please contact KlimaTicket Ö Customer Service at www.klimaticket.at/kontakt.

The compensation basis table above shows the price shares per railway company. ÖBB holds the largest share of the price and the shares of the other companies are too small, so that reimbursement amounts of less than four euros can be excluded from a payment. This is also regulated in the Passenger Rights Act.

Yes, however, only the full months in which your KlimaTicket Ö was valid will be considered.

A temporary provisional KlimaTicket Ö is issued at the time of purchase - it can be proven on paper or via a PDF on the smartphone. Afterwards, the KlimaTicket Ö must be carried in cheque card form. We are working intensively on a way to make the KlimaTicket Ö verifiable on the smartphone during the entire period of validity.
 
Different requirements have to be fulfilled: To prevent misuse, it must be ensured that a KimaTicket Ö is only displayed on a maximum of one end device at a time and can be deactivated in the event of theft or loss. The digital ticket, such as the Wiener Linien or ÖBB have, is only recognised by the respective company. In contrast to these existing solutions, however, a digital KlimaTicket Ö must be able to be validated not only by one company, but by over 100 operators between Lake Neusiedl and Lake Constance. Otherwise, it would clearly contradict the idea of the KlimaTicket Ö if a product for all public transport would require a separate app for each transport operator. We are confident that we will be able to present a "digital KlimaTicket Ö" to our customers in the course of 2023!

First of all, we have to consider how the ticket was purchased before. 

One-time payment
If the previous ticket was purchased by one-time payment, then until 20 September 2022 simply renew your KlimaTicket Ö online, by payment slip that you received by letter or at our service points. This way, we can guarantee that you can hold your ticket in your hands in time. If you renew your ticket by 30 June 2023, you will get a 13th KlimaMonat for free! 

SEPA direct debit mandate
If the previous ticket was purchased by SEPA direct debit mandate, then feel very comfortable. The SEPA mandate remains in place and we will debit the ticket fee for the new KlimaTicket Ö as usual. The debit will be made in 13 equal monthly installments within the first five working days of each calendar month. If you renew your ticket by 30 June 2023, you will receive a 13th KlimaMonat for free! If the ticket is not to be renewed, then a written objection must be made by the deadline stated in the reminder letter, either by mail or by using the contact form at klimaticket.at/kontakt.

Once we have received your payment and the renewal has been completed, you will receive the invoice by email.

Click on "Renew card" in your customer account under "My cards" and tick "Installment payment" in the booking process. Or buy your new KlimaTicket Ö online at https://shop.klimaticket.at/de/ticket or at any service point. Select the validity start date of your new KlimaTicket Ö in such a way that it continues along with your previous KlimaTicket Ö.

Click on "Renew card" in your customer account under "My cards" and tick "One-off payment" in the booking process. Or disagree with the contract renewal within the objection period and buy a new KlimaTicket Ö by one-time payment. Select the validity start date of your new KlimaTicket Ö in such a way that it continues along with your previous KlimaTicket Ö.

During the period of validity, you can cancel your KlimaTicket Ö from the seventh month of validity without providing reasons. For an effective cancellation, the signed cancellation document and evidential return of the ticket to a service point is required. A cancellation fee of one month's worth will be charged; this is one-twelfth of the purchase price. In the case of SEPA direct debit, the cancellation fee will still be debited. In the case of a one-off payment, the monthly amounts for each month of validity not commenced will be transferred minus the termination fee.

If there are certain reasons, the ticket can be cancelled during the validity period without a cancellation fee. You hand in your KlimaTicket Ö together with the signed cancellation document to a service center within four weeks after the reason for cancellation has arisen. This is 

• in case of moving from Austria to a foreign country by proving the new address abroad 
• in the event of illness over a period of three months or more by means of a medical certificate 
• in the event of unemployment by means of proof of an unemployment certificate 
• in case of your death

If you do not want to renew your KlimaTicket Ö after the expiration of the validity period and you bought your KlimaTicket Ö by SEPA mandate, send us your written objection within the objection period in your letter for the renewal of the KlimaTicket Ö by mail to KlimaTicket Kundenservice, Postfach 100, 1020 Vienna or by using the contact form on klimaticket.at/kontakt. If you bought it by one-time payment, do not pay in the payment slip.

If you have lost your KlimaTicket Ö, report the loss together with the loss claim immediately to a service center, by phone at 0800 24 00 50 or via contact form so that we can disable your ticket. Subsequently, you will need a replacement ticket. For this you need to report the loss to the proper government agency (e.g. municipal office or magistrate). You can find more information about the proper government agency on this website. Upon presentation of the claim of loss and after payment of the replacement fee in the amount of € 10.- at a service center, a new provisional ticket will be issued to you and a replacement ticket will be ordered, which will be sent to you by postal service.

If your KlimaTicket Ö has been stolen, you will need to file a theft report with the police for a replacement ticket to be issued. Otherwise, the process is the same as in case of loss of the KlimaTicket Ö.

A generally free carry-on option is not yet planned.

The transport of bicycles is handled differently by transport associations and transport companies (e.g. at certain times of day, in certain means of transport, with prior reservation, paid or free of charge). We are working on finding a solution that treats KlimaTicket Ö customers in the same way as the owners of other annual tickets in relation to bicycle transport with the respective transport company.

X = no free transport

As of January 2022. Subject to change without notice. No guarantee of completeness.

Travelling with dogs is handled differently by the various tariff partners and lies within the regulations of the respective company.

X = no free transport

As of January 2022. Subject to change without notice. No guarantee of completeness.

The KlimaTicket Ö is only one of the building blocks to strengthen public transport.

The Federal Government is also making massive investments in the expansion and modernization of transport infrastructures. The Federal Government is investing in a progressively more dense and comfortable public transport service offering in both local and regional transport. And long-distance transport as well, of course. In addition to the KlimaTicket Ö and the expansion of the infrastructure, digitization is an essential component in making public transport even more attractive.

The Federal Government is working together with the federal states, transport associations and public transport companies to strengthen tariff- and sales-related innovations and to make them available throughout Austria using synergy potentials between transport networks and transport companies.

The employer can provide the employee with the KlimaTicket Ö tax-free or reimburse the corresponding costs tax-free. For further information, please refer to the homepage of the responsible Federal Ministry of Finance or the homepage of the Chamber of Commerce.
If an invoice is to be issued to a company instead of the employee, such a request should be made by the employee to the KlimaTicket customer service and not by the company.

The KlimaTicket Ö Spezial is available to: People with disabilities, if their Austrian Disability Pass contains a degree of disability of at least 70% or otherwise states that the holder of the pass can claim the reduced fare according to the Federal Disability Act, or Persons with a valid Veteran's Disability ID. Persons with Victim ID cards under the Victims Welfare Act and severely injured persons according to the Austrian Heeresversorgungsgesetz. Upon presentation of the authorization document, one assistance person and/ or one assistance dog will be transported free of charge, provided that the person to be accompanied is in possession of a valid ticket.

The decisive factor is the age one day before the start of validity of the ticket. For example, if you turn 26 years old on 23 March 2022, then you can purchase a ticket with a start of validity on or before 22 March 2022 at the reduced price. 

The KlimaTicket can be paid for in monthly instalments (without surcharge) or the full amount (currently € 1.095 without discount or € 821 with discount) can be paid at the time of purchase. In the case of monthly debit, the first 2 monthly instalments must be paid immediately at the time of ordering. The balance is debited from the third month of validity by means of a SEPA direct debit in 10 equal monthly instalments within the first five working days of each calendar month.

The owners of personalized travel cards (e.g. annual card of a rail network or the OBB) can rest assured. The cancellation of existing travel cards at improved conditions for the purchase of the KlimaTicket has been agreed with all associations or transport companies (discount cards such as the OBB Vorteilscard are not covered by this agreement). For most companies, the time of transition is a specific day of the month (for example, the first or last day of the month). For details of the transfer arrangements, please contact the carrier that issued the annual ticket.

In combination with the KlimaTicket Ö Classic, KlimaTicket Ö Jugend, KlimaTicket Ö Senior and the KlimaTicket Ö Spezial, you can take up to four children between the ages of six and 15 with you for a one-time family addition of € 110 per year. If several ticket holders travel together with up to four children, a KlimaTicket Ö with family addition is valid. These children do not have to be related to you, they do not have to be declared at the time of purchase and they also do not have to be the identical children on every trip.  Therefore, a family certificate is not required. The children do not receive their own card and therefore, if they are traveling alone, they need a valid ticket from the particular transport company. As before, children from 0 to 5 years of age travel free of charge - in accordance with the regulations of the relevant transport company. Co-travelers over 15 years of age require their own travel authorization (KlimaTicket, one-way ticket, ...).

Holders of an KlimaTicket Ö can also travel in the Nightjet day coach within Austria without an additional ticket. A place on the day coach, couchette or sleeper cabin can be booked against a fee.

The KlimaTicket Ö is valid for all journeys within Austria. When travelling abroad the KlimaTicket Ö is valid up to the joint station abroad respectively the national border or on permitted routes abroad according to appendix 2 of the GTC of purchase for the KlimaTicket Ö. You need to buy a ticket for the foreign share of your journey.

In the accompanying research, we would like to know how often and on which routes the ticket is used by different customer groups. Additional surveys are required for this purpose. The accompanying research team infas/Triconsult/Motiontag was commissioned to carry out the task. This team brings specialist experience in mobility studies. In this way, we can reliably learn how the ticket is used and how satisfied the users are with the offer. Participation is voluntary. You can give us your consent to participate as part of the purchase process or at https://www.infas.at/anmeldung. You can find out more about accompanying research at https://www.infas.at/klimaticket/.

In this case, you are basically travelling without a valid ticket and the regulations of the respective transport company for travelling without a valid ticket apply. This may result in the issuing of an additional fare demand or you have the option of purchasing a standard single ticket, which can be submitted for reimbursement with proof of possession of a KlimaTicket Ö. Please inform yourself about the consequences and the concrete procedure at the respective transport company.